Current average lead time 6-8 weeks

We use cookies to improve your experience on our website.

FAQ & Help

Our capacity allow us to build about 12 - 14 set of front seats and bed per week. 

At a non busy period, we estimate the completion of job within 6 to 7 weeks, though at season peak time like in spring and summer it can go up to 8 - 10 weeks. 

 

Our off shelf stock always offer ready made seats to be sold, in case you would rather not to wait and fancy one of these. Please see our in stock offer at https://www.captainseat.com/price-calculator/8-products-in-stock.

 

If you are lucky, you might get the perfect ones that best suit your needs on the same day, so please ask us for details.

Current lead times

Average lead time for front seats
0
weeks
Average lead time for R&R beds
0
weeks

Please browse our catalogue making sure to choose the right style and design of your future front seats or beds. We have wide range of seats and beds available with any color and material combination.

 

If you would like a custom made one, you can always contact us for further details on what we can do. Also, our Quote builder will give you plenty of option to choose from, and you can basically build your entire order in one go in very convenient way. To use Quote builder, please visit at: https://www.captainseat.com/price-calculator.

 

Regardless the size of project, we require £300 non-refundable deposit in advance. It allow us to start the job. For seats re-trimming, we'd require photos of your current seats. You can send your photos via email or chat on site. You can also join our community, where you'd have dedicated space to manage your photos and files. We would encourage you to choose this way at: https://www.captainseat.com/community.

 

You can pay the deposit by cash, or on the site through ordering via our secure system supported by Stripe or Paypal. If you choose online payment, you would be able to manage your order account conveniently.

 

Please note that deposit is valid for 6 months only, and not refundable.

  1. Please make sure to arrive on time.
  2. If you come to collect rock and roll bed, please empty your van beforehand. It must be empty.
  3. Please don't bring any large or sharp objects with you. They can cause damage easily for which we won't offer our warranty service.
  4. Please make sure that barn doors or tailgate are completely openable, as beds don't fit through the slide doors.
  5. Beds are not quick release ones, so your floor and sides must be ready before installation. You don't want to remove beds to do plying or carpeting later on. 
  6. Please do us a favour and clean your van before arrival, so we don't have to remove your seats from dirty, sticky floor. It helps both of us.
  7. And last but not least, please make sure to bring cash or card to clear the balance if you haven't done yet online. 
  8. Beds cannot be installed on soft floor, please make sure you have at least 12mm hard floor installed before we can start the work.

We understand that situation can be difficult and cannot be foreseen sometimes.

In case you cannot arrange collection on time please let us know as soon as possible and we arrange it for your convenience.

 

Since our space are limited, we can only store your goods for 10 days for free of charge. Over this period, we would charge £10 per week for storage of your goods.

 

Thank you for understanding.

To operate your RnR bed, please follow the instruction as below:

 

  1. Stand in proper position and use the lever and pulling knob (if apply) as explained at your appointment.

  2. Never jerk or pull / push the bed with exaggerated power

  3. Avoid to put obsticles into the way of bed, especially around the gas strut, whilst you operate it

  4. If you have pruchased a gas strut bed, put your weight on the top of bed whilst you release the locking mechanism, when opening to a bed position.
  5. To close the gas strut bed, pull the lever knob and give a little punch to the headrest or VW logo
  6. Please don't slam the bed into the frame when closing to seater position, it might damage the mechanism

For every work we accomplish, we provide 12 months warranty. This protects you against mechanical malfunction, material imperfections, stitching or any re-trimming and upholstery related faults.

 

Please note, that we don't cover for any intentional damages and careless usage of the product.

 

Please note, that we don't cover the cost of travel when you come back to the base for repair and to apply warranty.

As per now, Captain Seat Ltd are not offering delivery service of any kind. We do undertake any building, fitting and maintenance on our premises only.

 

These tasks require some expertise, and so making sure you'd get your seats and bed fitted perfectly, please let us to accomplish this for you. It also allow us to provide warranty.

 

You are welcome to arrange delivery for your own responsibility. We cannot give warranty for goods that are delivered without extra care and so resulted to any damages. Please provide all equippments needed for delivery to the driver to avoid unnecessary trouble.

Our price include seats re-trimming, upholstery and refurbish of foam. Also we supply the installation kit, including bolts, nuts, washers etc when do fitting that included in the price.

 

We also include VW logo stitching in the price, but any custom logo design are extra paid work.

 

Please note, we don't replace the broken or worn out bits and pieces of your current seats. All extra items are chargable.

There are lot's of useful precautions to take into account before your new seats or bed application. Here, we'd try to summarize some of them to give you practical advice that can help.

 

Please make sure you have at least 12mm of hard floor installed before start any rock and roll bed installation.

 

floor12mm

 

What to look for regarding the sizes for fitting. Please make sure you have enough space at sides for rock and roll bed's fitting.

 

2seatermeasurements

 

You might not find the squirt board useful as if you'd like to remove it, it's difficult to clear up from glue.

 

3seatermeasurements

As you can see, there is not enough room at side wall, and seat rubs the carpet. Please make sure that side walls are fitted behind the pillars to avoid such issues.

rubbingsidewall

 

rubbingsidewall2

 

Sometimes you may find the spring of latches to become poor over certain period. Please make sure there is no obstacle or small object left inside the buckle.

 

Please make sure to provide us photos of all customized items and builts about your vehicle, that we should take into account when fitting your bed or seats. These include gas tank, piping etc.

For more info, advice and help, please visit our insightful community